Effective Date: 1 August 2026

At Energy Upgrade Solutions, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

1. Who We Are

Business Name: Energy Upgrade Solutions

Website: https://energyupgradesolutions.com.au/

Phone: +61 405 389 991

Energy Upgrade Solutions provides energy-efficient products and services, including solar panel installations, solar battery systems, heat pump hot water systems, air conditioning solutions, and government rebate assistance across Victoria.

2. Information We Collect

We may collect the following types of personal information:

• Full Name
• Email Address
• Phone Number
• Residential or Installation Address
• Billing Information
• Government rebate eligibility details
• Property information
• Documents required for rebate applications
• Website usage information through cookies and analytics

3. How We Collect Your Information

Your information may be collected when you:

• Submit an enquiry form
• Request a quote
• Book an installation
• Apply for government rebates
• Contact our customer support team
• Subscribe to our marketing communications
• Visit our website

4. How We Use Your Information

We use your information to:

• Provide quotations and services
• Process government rebate applications
• Schedule installations
• Respond to enquiries
• Provide warranty and after-sales support
• Improve our products and services
• Send important service updates
• Meet legal and regulatory obligations

5. Government Rebate Applications

If you apply for a government rebate through Energy Upgrade Solutions, your information may be shared with relevant government agencies, accredited providers, electricity distributors, and approved third-party service providers as required to process your application.

6. Sharing Your Information

We may share your information with:

• Government rebate authorities
• Installation contractors
• Electrical inspectors
• Product manufacturers
• Warranty providers
• Payment processing providers
• IT and website service providers
• Legal or regulatory authorities where required by law

We never sell your personal information to third parties.

7. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and optimise website performance.

You may disable cookies through your browser settings; however, some website features may not function correctly.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, misuse, alteration, or loss.

While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Marketing Communications

With your consent, we may send promotional emails, SMS messages, or other marketing communications about our products, services, rebates, and special offers.

You may unsubscribe at any time by following the unsubscribe instructions included in our communications or by contacting us directly.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

12. Your Rights

You may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where permitted by law
• Withdraw consent for marketing communications
• Make a privacy complaint

13. Children’s Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

Energy Upgrade Solutions may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

15. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Energy Upgrade Solutions

Website: https://energyupgradesolutions.com.au/

Phone: +61 405 389 991