Terms & Condition - Energy Upgrade Solutions

Terms & Conditions

Home Terms & Condition

Energy Upgrade Solutions

Effective Date: 1 August 2026

Welcome to Energy Upgrade Solutions. By accessing our website or using our products and services, you agree to the following Terms and Conditions. Please read them carefully before proceeding.

1. Company Information

Business Name: Energy Upgrade Solutions
Website: https://energyupgradesolutions.com.au/
Phone: +61 405 389 991

Energy Upgrade Solutions provides energy-efficient products and installation services throughout Victoria, including solar panel systems, solar batteries, heat pump hot water systems, and energy-efficient air conditioning solutions.

2. Acceptance of Terms

By using this website or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms, please discontinue use of our website and services.

3. Our Services

Energy Upgrade Solutions provides:

Solar Panel Installation
Solar Battery Installation
Heat Pump Hot Water Systems
Reverse Cycle Air Conditioning
Government Rebate Assistance
Energy Upgrade Consultation
Maintenance & Warranty Support

All products and services are subject to availability.

4. Quotes & Pricing

All quotations provided are:

Valid for 30 days unless otherwise stated.
Subject to site inspection.
Subject to product availability.
Inclusive or exclusive of GST as specified.

Prices may change without prior notice due to supplier pricing, government policy changes, or unforeseen circumstances.

5. Government Rebates

Energy Upgrade Solutions assists customers with applications for government rebate programs, including but not limited to:

Victorian Energy Upgrades (VEU)
Solar Homes Program

Please note:

Rebate approval is determined solely by the relevant government authority.
Eligibility requirements are set by the government.
Energy Upgrade Solutions cannot guarantee rebate approval.
Government rebate amounts may change without notice.

6. Customer Responsibilities

Customers agree to:

Provide accurate personal information.
Supply all required documentation.
Allow reasonable access to the property.
Ensure electrical systems comply with applicable regulations.
Obtain landlord approval where required.

Any delays caused by missing information may postpone installation.

7. Installation

Installation dates are estimates only.

Delays may occur due to:

Weather conditions
Product availability
Government approvals
Network distributor requirements
Safety concerns
Circumstances beyond our control

Energy Upgrade Solutions is not liable for delays outside our reasonable control.

8. Payment Terms

Unless otherwise agreed:

Deposits may be required.
Final payment is due upon completion of installation.
Ownership of supplied equipment remains with Energy Upgrade Solutions until full payment has been received.

Late payments may incur additional fees where permitted by law.

9. Product Warranty

Manufacturer warranties apply to all eligible products.

Warranty periods vary depending on the manufacturer and product.

Warranty claims must comply with manufacturer warranty conditions.

Warranty does not cover:

Accidental damage
Misuse
Unauthorised modifications
Incorrect operation
Natural disasters
Normal wear and tear

10. Installation Warranty

Energy Upgrade Solutions provides a workmanship warranty on installations in accordance with Australian Consumer Law and applicable industry standards.

This warranty does not cover damage caused by third parties or modifications carried out after installation.

11. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law (ACL).

Where applicable, customers are entitled to statutory guarantees under Australian law.

12. Limitation of Liability

To the maximum extent permitted by law, Energy Upgrade Solutions shall not be liable for:

Loss of profits
Business interruption
Indirect damages
Consequential losses
Delays caused by third parties
Government policy changes

Our liability is limited to repairing, replacing, or refunding products where required under Australian Consumer Law.

13. Website Content

All website content, including:

Logos
Images
Graphics
Text
Videos
Designs
Documents

remains the intellectual property of Energy Upgrade Solutions unless otherwise stated.

No content may be copied, reproduced, or distributed without written permission.

14. Third-Party Links

Our website may contain links to third-party websites.

Energy Upgrade Solutions is not responsible for the content, privacy practices, or services provided by external websites.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Information collected may be used to:

Provide services
Process rebate applications
Contact customers
Improve our services
Meet legal obligations

We do not sell personal information to third parties.

16. Cancellation

Orders cancelled after products have been ordered or installation has been scheduled may incur cancellation or restocking charges where permitted by law.

17. Force Majeure

Energy Upgrade Solutions shall not be liable for delays or failure to perform due to events beyond reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Government restrictions
Supplier shortages
Power outages
Industrial disputes

18. Governing Law

These Terms & Conditions are governed by the laws of the State of Victoria, Australia.

Any disputes shall be subject to the jurisdiction of Victorian courts.

19. Changes to These Terms

Energy Upgrade Solutions reserves the right to update these Terms & Conditions at any time.

Changes become effective immediately upon publication on our website.

20. Contact Us